Julia Dhar is a Fellow based in BCG’s Boston office and a Managing Director & Partner. Julia was named a Fellow in 2022 and has focused her research on a Science-based Approach to Human-centric Change.
Her research explores elements for a “human-centric” approach to change, grounded in behavioral, cognitive and social sciences and questions such as:
Julia is co-author of The Decision Maker’s Playbook: 12 Tactics for Thinking Clearly, Navigating Uncertainty, and Making Smarter Choices published by Financial Times Publishing. Her work has also been published in leading publications including Harvard Business Review and the World Economic Forum.
Julia Dhar offers three techniques to reshape the way we talk to each other so we can start disagreeing productively and finding common ground.
People don’t always make use of opportunities and programs offered to them. Organizations can find ways to improve the take-up rates of products and programs by utilizing concepts from behavioral economics. These techniques have been used to convince more citizens to apply for tax benefits and more franchised hotels to use a new algorithmic pricing system, among other examples.
People closer to the decision making feel more favorably toward change than those further away. Employees need to have more agency in the process.
Change is difficult ... because people just don’t like it! Discover the reasons behind change aversion and ways that businesses can realize more successful change efforts.
Saving fuel is everybody's business, from dispatchers and pilots to cabin crews and passengers.
Senior leaders must hear the full, unvarnished truth from employees. Use simple rules of thumb and checklists to gauge and ensure your organization’s openness to productive dissent.
Our research suggests that change efforts and leaders fall victim to 10 conventional and flawed “change-isms” — mental models, assumptions, and frameworks prevalent in change management.
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