Martin Reeves
Mihnea Moldoveanu
Adam Job
Our Tech & Biz Lab helps leaders navigate the rapidly changing technology landscape—sharing insights on how they can best adopt new technologies to reap their full potential and leave a lasting impact on organizations, individuals, and society.
We are not your traditional consultants: we are a diverse group of data scientists, engineers, and tech enthusiasts working with leading academics, external collaborators, and partners.
Our Tech & Biz Lab explores the technology horizon and shares actionable insights with leaders.
Some of our current research themes include topics such as AI competitiveness, deep tech, and AI & society.
AI Competitiveness
How can companies and governments unlock the full benefits of AI to build competitive advantage?
You Can Now Put A.I. Tools In The Hands of All Your Employees. But Should You?
If they’re used indiscriminately, no-code/low-code platforms for A.I. are likely to end up doing more harm than good.
Deep Tech
Explore emerging transformational technologies beyond AI and their potential impact on businesses.
What CEOs Need to Know About Deep Tech
Advanced technologies will bring big changes. Which companies will be ready to capitalize?
AI & Society
AI can be a critical lever to both solve and heighten societal challenges. How can we ensure that it creates a positive impact?
AI-at-Scale Hinges on Gaining a ‘Social License’
Only when companies are able to earn a social license for AI, winning the trust of employees, customers, and society at large, will they have what is required for the sustained use of AI at scale.
Bionic Customer Interactions
Consumer preferences are rapidly evolving with the emergence of new technologies. What could the future of consumer interaction look like?
Siri, Alexa, Google…What comes Next?
What will the next generation of digital helpers look like? BCG Henderson Institute Fellow Karen Lellouche Tordjman breaks down the two critical challenges engineers need to crack before they can usher in a new age of smart voice assistants
Systemic Trust
In the digital era, the demand for trust is skyrocketing. How can a company design a digital architecture to build trust among its stakeholders?
What AI Reveals About Trust in the World’s Largest Companies
BCG’s AI-based Trust Index enables companies to break down stakeholder perceptions of their trustworthiness. Analyses based on the Index have yielded valuable insights about what builds, sustains, or destroys trust.
Leading-edge thinking
Our monthly column in Fortune shares new ideas to inspire leaders at the intersection of technology, business, and society.
Potential Unleashed: How Companies Can Leverage New Technologies for Safe Data Sharing
Why don’t more firms share data with others to tackle big, industry-wide problems that they simply cannot solve alone?
The Next Evolution of AI is Already Here—And Hiding in Plain Sight
When it comes to what’s next in AI, the future is already here—it is the strategic and flexible integration of a wide range of AI technologies through a One-AI approach.
Your AI Products’ Values and Behaviors Could Make or Break Your Business. Here’s What You Need to do to Get Them Right
Increasingly, a selling point for AI-powered products is how well they embody specific values such as safety, dignity, fairness, and helpfulness.
How Your Company Could Be Tomorrow’s Surprise GenAI Leader
Big Tech won't always have the edge in the generative AI race.
From Revolution to Real-World Value: How Companies Can Benefit From Web3 in 2024
Web3 is now being embraced by savvy incumbents, and even being integrated into the fabric of existing institutions it was once meant to challenge and overthrow.
ChatGPT’s First Year Is Just the Start of a Permanent AI Revolution. Here’s What Your Company Should do to Prepare
Advancements in AI promise to be self-reinforcing, scrambling how we live and work, and redefining what we consider possible.
How AI-Enabled KPIs Can Help Leaders Align Their Companies—And Get Better Results
AI can identify metrics across organizations that require shared accountability—helping leaders break down silos between teams.
Why Collaboration With Generative AI is so Tricky—And How to Make it Work
How should companies organize themselves to extract the most value from the partnership of humans and AI?
How Employees Feel About Their Jobs Can Make or Break a Company’s A.I. Transformation. Here’s How Leaders Should Handle It
There is no doubt that A.I., especially with the advent of generative A.I., is a technological revolution. As organizations look to reap the full benefits of this technological revolution, however, they must now turn their attention to the human impact of this revolution.
How A.I. Can Transform Your Company’s Performance—And Measure It Better
Using A.I. can help companies transform their performance and sustain that transformation, not just keep track of legacy metrics.
Thinkers & Ideas Podcast
Listen to thought-provoking conversations with authors, as we explore influential ideas on business, technology, economics, and science.
Competing in the Age of AI with Karim Lakhani
Listen to Karim Lakhani of Harvard Business School discuss his new book about how AI is changing the way we think about competition, organization and business models.
The Coming Wave with Mustafa Suleyman
"If we are to be able to harness the upsides [of these technologies], we have to take a cold hard look at their potential downsides. Too often, people fall into one or other camp—naive techno optimists […] or modern-day Luddites. That does not cut it anymore."
The Exponential Age with Azeem Azhar
The creator of the Exponential View newsletter and community published a new book on how technology impacts economies and companies, and how this force can be best harnessed.
Recent Insights
Bring Human Values to AI
Speed and efficiency used to be the priority. Now issues such as safety and privacy matter too.
The Future of Strategic Measurement: Enhancing KPIs With AI
Findings from the MIT SMR - BCG Artificial Intelligence and Business Strategy Global Executive Study and Research Project
How Your Company Could Be Tomorrow’s Surprise GenAI Leader
Big Tech won't always have the edge in the generative AI race.
How People Can Create—and Destroy—Value with Generative AI
A first-of-its-kind scientific experiment finds that people mistrust generative AI in areas where it can contribute massive value and trust it too much where the technology isn’t competent.
How Employees Feel About Their Jobs Can Make or Break a Company’s A.I. Transformation. Here’s How Leaders Should Handle It
There is no doubt that A.I., especially with the advent of generative A.I., is a technological revolution. As organizations look to reap the full benefits of this technological revolution, however, they must now turn their attention to the human impact of this revolution.
AI Can Be Both Accurate and Transparent
Organizations should think carefully before integrating unexplainable, “black box” AI tools into their operations, and take steps to help determine whether these models are really worth the risk before moving forward.
