BCG Henderson Institute

If your company is to prosper far into the future, it must compete on speed of learning. Artificial intelligence, robotics, and other advanced technologies in the workplace are having a transformative effect on corporate efficiency, productivity, and innovation. But technology alone won’t ensure enduring success. To truly benefit from the latest generation of technological advances, companies must turn themselves into what we call bionic organizations—institutions that can harness both the power of machines and the power of humans.

Too often, companies overlook the human factor. This is a serious mistake. To exploit the full potential of new technology to decode trends and emerging customer needs—and thereby achieve competitive advantage—a company must ensure that its employees are constantly learning, adapting, and acquiring the skills they need to compete in the workplace. As we explained in the first article in this series, that can occur only if the CEO builds a world-class corporate learning capability.

But while many corporate leaders now recognize this necessity, they are less clear about how to develop such a learning capability. In a BCG survey of some of the world’s biggest companies, about 95% of respondents agreed that corporate learning was crucial to the future of the company and should be granted high-priority status. Yet only 15% said they had delivered on this, owing to the difficulty of developing a world-class learning capability. In this article, we will show precisely how CEOs can develop this capability, detailing the framework they should adopt and the steps they should take.

Author(s)
Sources & Notes
Tags