BCG Henderson Institute

All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the “handbook of humanity” — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work.

  • Adriann Negreros

    Alum Ambassador (2022-2023), Science-based Approach to Human-centric Change

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