BCG Henderson Institute

The five-day-a-week commute is over for most office workers. The new work is hybrid.

The irony of all the debates now taking place about remote versus in-person work is that both sides—those issuing return-to-office edicts and those offering remote-first work—are recommending some form of hybrid. Even “all-remote” companies get their teams together periodically to onboard, train, build connection, and brainstorm.

Striking the proper balance between remote and in-person work and building a high-performance hybrid workforce involves more than just issuing a memo outlining your organization’s policies. So, instead of debating the number of days a week you want people in the office and measuring badge swipes, organizations should spend real time and effort making whatever version of hybrid they adopt really work.

We’ve identified the five most important prerequisites for hybrid work to work successfully for everyone.

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