Though the generative AI transformation that is occurring worldwide is still in its infancy, here’s what we’ve learned in the two-plus years since Gen AI made its public debut with the introduction of OpenAI’s ChatGPT:

GenAI makes many companies more productive by making their employees more productive—enabling some workers to do more of what they need to do, faster and better.

• GenAI makes many companies more productive by making their employees more productive—enabling some workers to do more of what they need to do, faster and better.
• These improvements will accelerate as GenAI’s use increases, fueling demand for AI-ready employees.
• We are also learning—and this is a huge plus—that GenAI enables users to do new things, often well-beyond their current capabilities. This suggests a potential solution may be at hand for some of the talent shortages plaguing businesses the past several years.

In short, GenAI is changing both work and the workplace. But there’s one thing that GenAI won’t change, as history has shown repeatedly as other new technologies have been introduced: the need for the human touch—empathy, ethical judgement, negotiating skills, building and maintaining relationships.