Karen Lellouche Tordjman is a Managing Director & Senior Partner based in BCG’s Mexico City office. Karen was named a BHI Fellow in 2019 and has focused her research on Bionic Customer Interactions.
Her research explores how companies will interact with customers in their future, looking at the impact of smart assistants, gaming, metaverse and other emerging engagement channels, as well as the changing role of humans across these channels.
Karen is a frequent speaker on these topics and has spoken at places such as TED, in addition to C-suite events of Fortune 500 clients. Her work has also been published in leading publications including Fortune and BFM Business.
Outside of work, Karen enjoys spending time with her family and traveling with her husband and 3 kids.
What will the next generation of digital helpers look like? BCG Henderson Institute Fellow Karen Lellouche Tordjman breaks down the two critical challenges engineers need to crack before they can usher in a new age of smart voice assistants