Pessimism may rule the day. But business leaders who look to the future with optimism can guide their companies toward long-term success.
Leaders need to surround themselves with people from different backgrounds and with different perspectives.
"[Friction creates] the feeling that you’re trying to accomplish [something], but there’s something about the system that makes it difficult or impossible for you to get it done. […] When people feel excessively burdened, they’re less creative. They tend to leave the organization. They just give up."
"We need to understand that the core tenets of what makes us human, the heart, are just as important as the attributes of the head."
Leaders need to start prioritizing and get involved in employee “engagement,” rather than pushing it aside for HR.
People closer to the decision making feel more favorably toward change than those further away. Employees need to have more agency in the process.
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