"If hospitality is about making people feel seen, the best way to treat them is not like a commodity, but as a unique individual. Unreasonable hospitality means that one size fits one."
"Flexibility is more than where people work. It's rethinking how and when we work that allows us to unlock the potential in people, improve organizational performance, and build more inclusive organizations."
"Organizations need to understand that they cannot allow the standards and the reporting efforts to drive their strategy. It's the other way around."
"The sustainability dialogue is not just about the environment locally, it's become about the environment globally. People are starting to put value on doing [sustainability] right and that is going to drive another round of innovation."
"Prediction is only useful if it's going to change something that you do. You wouldn't check your weather forecast app every day if it didn't help inform your clothing or routine. Prediction has to inform a decision."
"The difference between a hobby and a business is making $0 or making $1. And the difference between a business and a great business is getting a second dollar from a customer who paid you a first dollar already."
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