Technology » AI & Society
AI can be a critical lever to both solve and heighten societal challenges. How can we ensure that it creates a positive impact?
The rise of AI presents an opportunity for humans to step up to the challenge of refining, emphasizing, and applying our own human strengths to differentiate corporate decision-making. However, human capabilities, like making moral judgments, and using imagination or intuition, are often untrained, impulsive, or implicit. Thus, to distinguish and elevate their decision-making processes, organizations need to actively codify and foster the requisite human decision-making skills. This article outline five imperatives towards this end.
"We're entering an era where things are changing so quickly […] that we're really operating in ignorance. [In that context], it's less important to be right, and more important to be ready to respond [to how things play out]."
Key takeaways from the BCG Henderson Institute’s 2024 Science and Business Dinner, where participants discussed the challenges of regulating emerging technologies and proposed novel approaches.
"We gave a large number of workers access to GPT-4, without training. The people who had access to it got work done 26% faster and got 12.5% more work done. […]. To put that in context, when steam power was put into a factory in the early 1800s, it improved performance by 18 to 22%."
Speed and efficiency used to be the priority. Now issues such as safety and privacy matter too.
"Business today is built upon knowledge layers—information on customers, supply chains, markets…. All these layers will now be updated with…new technology, [enabling] optimized decision making, personalization, and customization."
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