When organizations create forward-looking smart KPIs with AI, they see increased strategic alignment.
"If we are to be able to harness the upsides [of these technologies], we have to take a cold hard look at their potential downsides. Too often, people fall into one or other camp—naive techno optimists […] or modern-day Luddites. That does not cut it anymore."
There is no doubt that A.I., especially with the advent of generative A.I., is a technological revolution. As organizations look to reap the full benefits of this technological revolution, however, they must now turn their attention to the human impact of this revolution.
"I think the post-generational society is a huge opportunity for companies – if they are willing to get rid of some of their assumptions: For example, that younger people bring in new skills and, therefore, a company is better off if it has a younger labor force. That can be true, but we shouldn't forget about some of the benefits of age diversity."
Using A.I. can help companies transform their performance and sustain that transformation, not just keep track of legacy metrics.
"I think if you look back over the last 1,000 years, very few societies have been well set up for automatic shared prosperity. I think it's always a fight — it’s always a discussion."
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