The experience of work during a time of pandemic has revealed a hidden driver of organizational performance: relational productivity.
What is the secret to good decision making when reality clashes with the traditional way of doing things?
Digital talent platforms have matured, offering on-demand access to highly skilled workers. Given the talent problem posed by demographic changes, rapid automation, and digital transformation (and intensified by COVID-19), many companies are using digital platforms to hire gig workers with the capabilities they require—but in an ad hoc way. Now they need to get strategic about it.
In order to see significant financial returns, organizations need a multidimensional, complex relationship with AI—one that involves several methods of learning and different modes of interaction.
Companies can no longer simply focus on maximizing total shareholder returns. To win, they must hone sustainable business models.
The technology agenda fits with a broader strategic agenda to embrace and thrive amid uncertainty and complexity, instead of trying to engineer them away.
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