By measuring, interpreting, and applying knowledge from customer experiences, and using this information to fuel decisions, companies can elevate their CI function—and their own position in the marketplace.
If we, as business leaders, don’t step up to shape a more positive future, it is increasingly clear that we risk a backlash that will limit our ability to create value in our own enterprises and for our customers.
Commoditization is inevitable for most businesses and is happening with increasing speed.
Companies in search of higher future growth potential need a different post-merger strategy, one like Disney’s that uses M&A as a catalyst to build a more exploratory, faster growing organization.
While business has already become more sensitive to geopolitics, the politics of discontent and populism may prove to have an even bigger impact.
The gap between digital leaders and laggards is widening—for construction companies themselves, for technology providers, and for governments in their role as project owners and regulators.
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