Pay attention to ChatGPT, the Metaverse and all other work- and life-altering technologies. Make predictions; but know they are woefully linear. Then, perhaps, supplement your linear thinking with exponential fiction and fantasy.
"We can never assume that our comfortable, safe lives in a democratic capitalist society are going to go on forever if we don’t do anything for it. The system is wonderful, but it’s also fragile."
We see three opportunities for business leaders who want to enhance their companies’ CX and drive greater satisfaction. First, focus on frictionless commerce. Second, consider augmented experiences. Finally, emphasize intuitive interactions.
As the pandemic marks a third anniversary, business leaders around the world are eager to move on. But few companies have systematically institutionalized what they’ve learned from their Covid-19 experience to build resilience.
We attempt to distill the lessons from two truly ambitious projects—NASA’s Apollo program and Pfizer’s Lightspeed project—and show how, to succeed, projects and organizations must resolve the tensions between ingenuity and control.
The collapse of SVB raises a quandary for the Fed, which must continue to fight inflation while making sure that rising rates don’t further undermine financial stability.
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